56 Results for : nordstrom
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Fish!: A Proven Way to Boost Morale and Improve Results , Hörbuch, Digital, ungekürzt, 143min
Over 5 million copies sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work! FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: Four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled. Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, it's easy to see why FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, fulfill lifelong dreams, and realize their ambitions. FISH! will help you discover the amazing power that is already inside you to make a positive difference-wherever you are in life. Based on a best-selling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom. ungekürzt. Language: English. Narrator: Kathleen McInerney. Audio sample: https://samples.audible.de/bk/hach/001618/bk_hach_001618_sample.mp3. Digital audiobook in aax.- Shop: Audible
- Price: 9.95 EUR excl. shipping
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The Selected Letters of Laura Ingalls Wilder , Hörbuch, Digital, ungekürzt, 767min
Available for the first time and collected in one volume, the letters of one of America's most beloved authors, Laura Ingalls Wilder - a treasure trove that offers new and unexpected understanding of her life and work. The Selected Letters of Laura Ingalls Wilder is a vibrant, deeply personal portrait of this revered American author, illuminating her thoughts, travels, philosophies, writing career, and dealings with family, friends, and fans as never before. This is a fresh look at the adult life of the author in her own words. Gathered from museums, archives, and personal collections, the letters span over 60 years of Wilder's life, from 1894 to 1956, and shed new light on Wilder's day-to-day life. Here we see her as a businesswoman and author - including her beloved Little House books; her legendary editor, Ursula Nordstrom; and her readers - as a wife, and as a friend. In her letters Wilder shares her philosophies, political opinions, and reminiscences of life as a frontier child. Also included are letters to her daughter, writer Rose Wilder Lane, who filled a silent role as editor and collaborator while the famous Little House books were being written. Wilder biographer William Anderson collected and researched references throughout these letters, and the result is an invaluable historical collection tracing Wilder's life through the final days of covered-wagon travel; her life as a farm woman, a country journalist, and a Depression-era author; and her years of fame as the writer of the Little House books. This collection is a sequel to her beloved books and a snapshot of 20th-century living. ungekürzt. Language: English. Narrator: John Morgan, Tish Hicks. Audio sample: https://samples.audible.de/bk/harp/005040/bk_harp_005040_sample.mp3. Digital audiobook in aax.- Shop: Audible
- Price: 9.95 EUR excl. shipping
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Fae Geheimnisse (Fae Series, #1) (eBook, ePUB)
Geheimnisse werden niemals verborgen ... besonders die magischen ... Celeste Hart wusste immer, dass sie anders war. Sie wächst im Süden auf und weiß, dass prophetische Visionen sie zu einem Freak, Fluch oder schlimmer noch ... zum Bösen machen. Aber eine Nacht voller Leidenschaft führt zu etwas, das sie nie erwartet hatte ... einem Kind auf dem Weg, und jetzt war es noch nie so wichtig herauszufinden, wer sie ist. Die Entdeckung ihres Fae-Erbes versetzt sie in eine paranormale Welt, die sie akzeptieren muss. Eric Nordstrom führt sein Leben so, als würde er sein Milliardengeschäft führen ... mit Präzision und Konzentration. Er lässt seine Gefühle niemals im Weg stehen, was er will. Aber Celeste Hart fasziniert ihn mit ihrem sanften Charakter, obwohl er nicht anders kann, als ihre Motive zu vermuten. Nachdem er sie in die Ehe erpresst hat, um seinen Ruf zu schützen, wird seine Familie dämonisch angegriffen. Und er muss sich seiner eigenen Vergangenheit stellen, um seine neue Familie zu schützen. Die Gefahr eines übernatürlichen Krieges ... Celeste und Eric sind mehr als leidenschaftlich miteinander verbunden und erkennen bald, dass sie zusammenarbeiten müssen, um das Böse zu besiegen, das direkt auf sie zusteuert. Im Schatten der Gefahr betreten sie eine Welt, von der sie nicht wussten, dass sie existiert. Wenn die Feen und Dämonen kollidieren, bricht die Hölle los.- Shop: buecher
- Price: 4.99 EUR excl. shipping
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Customer Service: The Cornerstone of Success , Hörbuch, Digital, ungekürzt, 198min
Customer service may soon be a thing of the past except for a few companies and organizations that pride themselves on providing their customers with extraordinary service. The U.S. is becoming a rude society. Fewer people care about or expect good customer service. Too many companies are living on past reputations. A new generation of senior executives has no idea what customer service is all about. The author attributes this to a society of people all thumbs about their pods, pads and berries and oblivious to the world around them. This book should be a must read by CEOs, senior managers and heads of PR and customer service at all companies, organizations and institutions as well as local, state and federal governments. The book cites how poor customer service or lack of it has caused and exacerbates crises. There are separate chapters on basics, listening, responding, telephone etiquette, and the problem of gate guardians as well as separate chapters for a more comprehensive look at the success of several companies including Amica Mutual Insurance Co., Marriott and Crystal Cruise Lines. The author, Rene A. Henry, draws from the successful practices of CEOs who know extraordinary customer service to provide the reader with a menu of proven ideas that can be adapted for any type of business, product or service. The book looks at how the Nordstrom family empowers its employees with ownership and entrepreneurialism. Why Amica Insurance has been honored time and again for 100 years for the way it treats its customers. How Carl Sewell became one of the nation's largest luxury car dealers by turning one-time buyers into a lifetime customers. The way Amazon has profited from Jeff Bezos' customer-centric philosophy. The importance Bill Marriott, Jr. places on management by walking around has made it the leader in the hotel business. Ukrops Supermarkets became a major regional chain with a contrarian strategy. Brad Tilden a ungekürzt. Language: English. Narrator: Margie Lenhart. Audio sample: https://samples.audible.de/bk/acx0/014183/bk_acx0_014183_sample.mp3. Digital audiobook in aax.- Shop: Audible
- Price: 9.95 EUR excl. shipping
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The E-Myth Manager Seminar: How to Lead with Vision and Purpose, Hörbuch, Digital, 316min
As a manager, you face growing pressures to improve productivity, decrease expenses, and motivate employees. Being a leader in today's workforce has never been tougher. Virtually all managers make mistakes along the way, including working harder, working longer, and demanding more from their employees. If you ever dreamed of accomplishing twice as much, twice as fast, and with half the budget, it's time you discovered the remarkable secret of today's top managers. The E-Myth Manager Seminar explores a radical new approach to management. Find out what type of manager you are, and how you can learn to work on the business, instead of in the business. Too many managers do the work themselves, instead of seeing that the work gets done. Others try to coerce or manipulate their employees into becoming more productive. But the key to effective management and efficient use of time is to create a system that employees can manage themselves. This program will help you inspire and organize your team to achieve amazing results. You'll learn how to get average people to produce superior results. Regardless of whether you are a small business, big business, or home-office manager, you'll benefit from Michael Gerber's revolutionary-Myth formula. This new method is currently being used by the best-managed companies in America, such as FedEx, McDonald's, Ritz-Carlton, and Nordstrom, along with thousands of other fast-growing businesses. The E-Myth Manager Seminar will revolutionize the way you manage. It will help you take control of your job, your employees, and your life, as you accomplish more than you ever thought possible. E-Myth managers have a clear vision of the future, a focused plan, and the ability to communicate and motivate. Once you acquire these skills, your business or department will soon be running itself. That's a promise. Language: English. Narrator: Michael E. Gerber. Audio sample: https://samples.audible.de/bk/ntgl/000053/bk_ntgl_000053_sample.mp3. Digital audiobook in aax.- Shop: Audible
- Price: 9.95 EUR excl. shipping
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Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand , Hörbuch, Digital, ungekürzt, 424min
What you need to know about your customers. Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service Is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B" - one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies that succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices - and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price ungekürzt. Language: English. Narrator: Steven Cooper. Audio sample: https://samples.audible.de/bk/adbl/022460/bk_adbl_022460_sample.mp3. Digital audiobook in aax.- Shop: Audible
- Price: 9.95 EUR excl. shipping
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Principles and Practice of Marketing
The ninth edition of McGraw-Hill's leading textbook, Principles and Practice of Marketing, provides a contemporary and modern introduction to marketing. Covering the importance of customer value alongside the 4Ps, this authoritative text provides students with a core understanding of the wider context of marketing operations within companies, illustrated with innovative examples of marketing in practice. It has been updated with the latest developments, such as trends towards social and ethical marketing and cutting-edge technological change. Find Out: * The crucial role that retail plays in promoting the economic and social health of towns and cities. * How Maltesers won the Channel 4 TV competition championing diversity and disability. * How companies are using social media influencers to promote their brands. * How data analytics and artificial intelligence are refocusing Harley Davidson's marketing strategy. * How Manchester City FC is innovating in high-tech marketing and co-creation. Key features: * A brand-new chapter on Digital Marketing, and a focus on technology throughout the text. * A structure that focuses on the importance of Customer Value. * Fully updated to reflect the latest technologies and digital developments. * New and updated Marketing in Action boxes and Mini Cases, focusing on European and Global companies including Amazon, Pandora, Zara and IKEA * 44 new and updated end-of-chapter cases provide insights across a range of businesses including high street fashion stores and supermarkets (Burberry, Nordstrom, Coop Danmark, H&M), Airlines and services (EasyJet, Starbucks) and high-tech operations (Apple, eSports,Toyota), as well as important developments, such as place marketing and social media influencers. * Fully updated and streamlined pedagogy, including refocused recommended readings at the end of each chapter, encouraging expanded knowledge. This edition has now been updated to include 9 bitesize videos with associated concept check questions. Each of the videos revisit a case study in the book and provides a second look in light of the Covid-19 pandemic. The videos can be accessed on Connect and cover: - Case 2: H&M - Case 3: Marketing in a Place: Roeselare - Case 5: Cappucino Wars: Starbucks and competitors - Case 8: AstraZeneca - Case 9: Channel 4 and Maltesers - Case 11: Harley Davidson - Case 14: Lego - Case 15: Kim Kardashian: Influencer Marketing - Case 32: Online Media- Shop: buecher
- Price: 49.99 EUR excl. shipping
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All You Have to Do Is Ask
A set of tools for mastering the one skill standing between us and success: the ability to ask for the things we need to succeed. Imagine you're on a deadline for a big project, and feeling overwhelmed. Or you're looking for a job, but can't seem to get your foot in the door. Or you're dying for tickets to a sold out concert, and all your leads have gone cold. What do these problems have in common? They can all be solved simply by reaching out to a colleague, friend, or wider network and making an ask. Studies show that asking for help makes us better and less frustrated at our jobs. It helps us find new opportunities and new talent. It unlocks new ideas and solutions, and enhances team performance. And it helps us get the things we need outside the workplace as well. And yet, we rarely give ourselves permission to ask. Luckily, the research shows that asking-and getting-what we need is much easier than we tend to think. Here, Wayne Baker shares a set of strategies-used at companies like Google, GM, and IDEO-that individuals, teams, and leaders can use to make asking for help a personal and organizational habit, including: • A quiz to identify your asking-giving style • SMART criteria for who, when, and how to ask • "Plug-and-play " routines that make requests a standard component of meetings • Mini-games that incentivize asking within teams • The Reciprocity Ring, a guided activity that allows people to tap into the giving power of a network Picking up where the bestselling book Give and Take left off, All You Have to Do Is Ask shows us how to ignite the cycle of giving and receiving by asking for the things we need. Advance praise for All You Have to Do Is Ask "Asking for help and support has been a key to my success. Wayne Baker expertly shares how everyone can do it."-Shellye Archambeau, former CEO, MetricStream, and board director, Verizon and Nordstrom "Wayne Baker shares the formula for driving personal, organizational, and social change by tapping the power of our teams and networks for help. This insightful book is a must-read for anyone seeking practical and proven solutions to make our workplaces and world a better place."-Noel Tichy, professor, University of Michigan, and author of Judgment and Control Your Destiny or Someone Else Will- Shop: buecher
- Price: 12.99 EUR excl. shipping
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Customer Centricity (eBook, ePUB)
A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value. Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out. Starbucks is one of many companies that has successfully executed a pivot that puts the company in a customer-centric mindset, an approach that Wharton professor Peter Fader describes in Customer Centricity. Fader advocates that in the world of customer centricity, there are good customers … and then there is pretty much everybody else. In a new preface and afterword to Customer Centricity, Fader reflects on how the landscape has changed over nearly a decade since he first proposed that businesses radically rethink how they relate to customers. Using examples from Starbucks, Nordstrom, and more, Fader provides insights to help you understand: Why customer centricity is the new model for success in today's data-driven environment. How the ideas of brand equity and customer asset value help us understand what kinds of companies naturally lend themselves to the customer-centric model and which ones don't; Why the traditional models for determining the value of individual customers are flawed; How executives can use customer lifetime value (CLV) and other customer-centric data to make smarter decisions about their companies; How the well-intended idea of customer relationship management (CRM) lost its way-and how your company can properly put CRM to use; How customer centricity will help you realign your performance metrics, product development, customer relationship management and organization to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.ALSO AVAILABLE: Once Fader convinces you of the value of customer centricity in this book, The Customer Centricity Playbook, with Sarah Toms, will show you where to get started to bring it to the forefront of your organization. THE WHARTON EXECUTIVE ESSENTIALS SERIES The Wharton Executive Essentials series from Wharton School Press brings the ideas of the Wharton School's thought leaders to you wherever you are. Inspired by Wharton's Executive Education program, each book is authored by globally renowned faculty and filled with real-life business examples and actionable advice. Wharton Executive Essentials guides offer a quick-reading, penetrating, and comprehensive summary of the knowledge leaders need to excel in today's competitive business environment and capture tomorrow's opportunities.- Shop: buecher
- Price: 16.95 EUR excl. shipping
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Summary: The Nordstrom Way
Summary: The Nordstrom Way - Review and Analysis of Spector and McCarthy's Book: ab 4.99 €- Shop: ebook.de
- Price: 4.99 EUR excl. shipping